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LG - 4.5 cu. ft. Ultra Large Capacity Front Load Washer - White

3.9 | 433 Reviews

4.5 cu. ft. Ultra Large Capacity Front Load Washer - White

Name: 4.5 cu. ft. Ultra Large Capacity Front Load Washer - White
Brand: LG
Price: 849.99 USD
Availability: InStock
Rating: 3.9 (433 reviews)

LG WM4000HWA

Available in 2 Color(s)

Black Steel
WM4000HBA
$899.99

White
WM4000HWA
$849.99

Features

4.5 cu. ft. Ultra Large Capacity lets you clean larger loads
With TurboWash® 360° Technology, power clean big loads in under 30 minutes
Built-in intelligence takes out the guesswork-AI technology selects optimal wash settings
AAFA certified LG washer with the Allergiene® Cycle uses the power of steam to deep clean

Quick Specs

Type: Washer
Style: Front Loading
Fuel: Electric
Width: 27"
Height: 39"
Depth: 30.25"
Energy Star Rated: Yes
Laundry Capacity: 4.5 cu. ft.
Steam Cycle: Yes
WiFi Connected: Yes

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3 Year(s) of Protection $69.99

5 Year(s) of Protection $104.99

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See how LG Front Load Washers were rated on reliability, performance, and energy & water efficiency.

SEE RATINGS CHARTS

Power Clean Big Loads in Under 30 Minutes

5 powerful jets spray clothes from multiple angles for a complete clean in under 30 minutes .

Deep Clean with the Power of Steam

AAFA certified LG washers with the Allergiene™ Cycle remove over 95% of pet dander and dust.

Cold Wash Without Compromise

ColdWash™ technology penetrates deep into fabrics, for cold water savings with warm water performance.

More Style, Less Space

LG closet-depth washers have a shallower depth to fit in more places & add sleek style to any room.

Smooth Surface Helps Prevent Snags

Unlike porcelain & plastic, LG's stainless steel tub avoids chips that snag on & ruin clothing.

Measure First, Order Right.

Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space.

Warranty/Certification

A Smarter Home Starts with the LG ThinQ® App

The ThinQ app offers control and convenience for smart LG appliances to help you simplify life and enjoy the comforts of home. Manage and monitor your washer remotely, track and download cycles, connect with Google or Alexa voice assistants, and access smart diagnosis, customer support, and more. ThinQ Care appliances send usage, maintenance, and diagnostic alerts to help you keep them running smoothly. Learn more.

Built-in Intelligence Takes Out The Guesswork

AI technology selects optimal wash or dry settings. Washer can auto-select a compatible drying cycle.

Watch Video

Save Time and Wash Fewer Loads Every Week

Bring on big loads of towels or jeans -this ultra large (4.5 cu. ft.) washer fits more in every load up to 20 lbs.

Wash Two Loads At The Same Time

Wash small loads that can't wait or two loads at once with the LG SideKick™ Pedestal Washer. 3

See how LG Front Load Washers were rated on reliability, performance, and energy & water efficiency. SEE RATINGS CHARTS

Power Clean Big Loads in Under 30 Minutes 5 powerful jets spray clothes from multiple angles for a complete clean in under 30 minutes .

Deep Clean with the Power of Steam AAFA certified LG washers with the Allergiene™ Cycle remove over 95% of pet dander and dust.

Cold Wash Without Compromise ColdWash™ technology penetrates deep into fabrics, for cold water savings with warm water performance.

More Style, Less Space LG closet-depth washers have a shallower depth to fit in more places & add sleek style to any room.

Smooth Surface Helps Prevent Snags Unlike porcelain & plastic, LG's stainless steel tub avoids chips that snag on & ruin clothing.

Measure First, Order Right. Nothing is more frustrating than an appliance that doesn't fit. We'll help you find the right one for your space.

A Smarter Home Starts with the LG ThinQ® App The ThinQ app offers control and convenience for smart LG appliances to help you simplify life and enjoy the comforts of home. Manage and monitor your washer remotely, track and download cycles, connect with Google or Alexa voice assistants, and access smart diagnosis, customer support, and more. ThinQ Care appliances send usage, maintenance, and diagnostic alerts to help you keep them running smoothly. Learn more.

Built-in Intelligence Takes Out The Guesswork AI technology selects optimal wash or dry settings. Washer can auto-select a compatible drying cycle.

Save Time and Wash Fewer Loads Every Week Bring on big loads of towels or jeans -this ultra large (4.5 cu. ft.) washer fits more in every load up to 20 lbs.

Wash Two Loads At The Same Time Wash small loads that can't wait or two loads at once with the LG SideKick™ Pedestal Washer. 3

Features

4.5 cu. ft. Ultra Large Capacity lets you clean larger loads
With TurboWash® 360° Technology, power clean big loads in under 30 minutes
Built-in intelligence takes out the guesswork-AI technology selects optimal wash settings
AAFA certified LG washer with the Allergiene® Cycle uses the power of steam to deep clean
Get the ThinQ® app to access smart functions
Premium looks with real tempered glass doors designed to last

Laundry Appliance Capacity
Capacity	4.5 cu. ft.
Summary
Product Color	White (W)
Dial-A-Cycle™	Yes
Hard Buttons	Yes
Electric Dryer Option	DLEX4000W
Gas Dryer Option	DLGX4001W
Series	LG
Touch Buttons	Yes
Type	Front Load Washer
Type of Display	LED
Energy
CEE Tier	Tier 2
ENERGY STAR® Most Efficient	Yes
ENERGY STAR® Certified	Yes
IMEF	2.92
IWF	2.9
Washer Programs
No. of Washer Programs	12
Washer Programs	Allergiene®, Bright Whites™, Bedding, Delicates, Downloaded, Heavy Duty, Normal, Perm. Press, Sanitary, Speed Wash, Towels, Tub Clean
No. of Washer Options	13
Washer Options	Control Lock, Rinse+Spin, TurboWash®, Add Item, ColdWash, Delay wash, Extra Rinse, Fresh Care, Pre-wash, Remote Start, Spin Only, Steam, Wi-Fi
No. of Wash/Rinse Temps	5
Wash/Rinse Temps	Cold, Extra Hot, Hot, Tap Cold, Warm
No. of Spin Speeds	5
Spin Speeds	Extra High, High, Low, Medium, No Spin
Water Levels	Load Sensing
No. of Soil Levels	5
Fabric Care Features
Turbowash® Type	Turbowash® 360°
AI DD®	Yes
Allergiene™ Cycle	Yes
ColdWash™ Option	Yes
Sanitary Cycle	Yes
SenseClean™ System	Yes
Steam Technology	Yes
Laundry Appliance Convenience Features
4 Tray Dispenser	Prewash, Main Wash (with liquid detergent cup), Bleach, Fabric Softener
Auto Suds Removal	Yes
Control Lock	Yes
End of Cycle Signal	Yes
Leveling Legs	Yes
LoadSense	Yes
True Balance® Anti-Vibration System	Yes
LoDecibel™ Quiet Operation	Yes
Laundry Appliance ThinQ® Smart Features
ThinQ® Smart Technology	Yes
Energy Monitoring	Yes
Remote Start and Cycle Monitor	Yes
SmartDiagnosis™ (v3.0)	Yes
ThinQ Care™	Yes
Tub Clean Coach	Yes
Motor
Axis	Horizontal
Max RPM	1300
Motor Type	Inverter Direct Drive Motor
Materials and Finishes
All Available Colors	Black Steel , White (W)
Cabinet	Painted Steel
Control Panel	Plastic
Door / Rim	Glass/Shiny Rose Gold
Door Cover	Tempered Glass Door
NeveRust™ Stainless Steel Drum	Yes
Top Plate	Painted Steel
Certification
AAFA	Yes
Power Source
Washer Electrical Requirements	120V, 10 Amps
Ratings	UL Listed
Washer Power Source Type	Electric
Options/Accessories
LG Sidekick™ Pedestal Washer	WD300CW
Pedestal	WDP6W
Stacking Kit	KSTK4
Dimensions
Carton (WxHxD)	29 3/4" x 41 7/8" x 31 1/2"
Depth with Door Open	55"
LG Sidekick™ Pedestal Washer (WxHxD)	27" x 14 1/8" x 30 3/4" (50 1/2 D with door open)
Pedestal (WxHxD)	27" x 13 5/8" x 28" (43 7/8" D with door open)
Product (WxHxD)	27" x 39" x 30 1/4"
Weight (Carton)	212.1 lbs
Weight (Product)	198.4 lbs
Weight (Product/Carton)	198.4 / 212.1 lbs.
Warranty & UPC
Direct Drive Motor	10 Years
Drum	3 Years
Parts and Labor	1 Year
UPC	048231028288

Quick Specs

Appearance
Type: Washer
Style: Front Loading
Fuel: Electric
Dimensions
Width: 27"
Height: 39"
Depth: 30.25"
Features
Energy Star Rated: Yes
Laundry Capacity: 4.5 cu. ft.
Steam Cycle: Yes
WiFi Connected: Yes

Specifications Sheet

Energy Guide

Owner's Manual English 3,849K 10/10/2024

Owner's Manual Spanish 3,843K 10/10/2024

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Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.9 out of 5

69% of reviewers recommend this product.

Fine appliance - horrible installation

Bad Local Service 2/9/2025

The appliance itself works fine but it took several separate installation attempts and they still have not come to haul away of the appliance which I paid for. I was hoping that buying direct from the manufacturer the service would be better but the local company they contracted out to was pretty horrendous to work with ... multiple missed appointments. Done again - I would not have purchased from LG.
Originally posted on lg.com

No, I do not recommend this product

Features

Quality

Value

Do not buy

Nfh2025 2/6/2025

Do not buy this product - the machine itself offers good value but the service is so bad it makes the purchase a terrible experience. First the delivery they offer is really just truck drivers that will slam the machine into the room of choice. They dont have hoses or plugs and dont know how to hook up to even basic plumbing hookups. In my case it took 3 visits and I still needed to hire folks to install and then repair the damage done to plumbing and the room. Second Ive had mine for 6 months and its already leaking and LG is unable to provide warranty service in less than 10+ days because they dont have any local contractors. I have spoken with LG repeatedly about problems and they have confirmed there is nothing else they can do - except wait for a local contractor to pick up my service request.
Originally posted on lg.com

No, I do not recommend this product

Features

Quality

Value

If you care about your health dont buy this

UnhappyAndDisgusted 2/1/2025

Do not buy this washer. Numerous people have complained about a chemical smell like dry cleaning fluid. We have tried to run this washer several times since receiving this washer 3 days ago. We even tried a commercial washer cleaning tablet afresh. The chemical smell has not dissipated. The chemical odor gives me a headache which is a sign of neurotoxin exposure. LG wants me to run the washer several more times to get rid of the odor but many customers who have owned this product complain that the odor does not go away even after a year of use. Save your health and buy another brand of washer. If you dont believe me read all the other negative reviews on this product chemical smell written by customers who have owned this product over a long period of time and who cannot get rid of the odor.
Originally posted on lg.com

No, I do not recommend this product

New Acquisition

CRC 2024 1/31/2025

Bought new washer and dryer for our home. Great product
Originally posted on lg.com

Yes, I recommend this product

WARNING UNSAFE MACHINE

dc248 1/24/2025

WARNING UNSAFE MACHINE I purchased an LG Washing Machine Model# WM4000HWA on 11/29/24. On 1/7/25 the inner glass door on the unit spontaneously and completely shattered. The unit was not in use at the time when I heard a loud crashing sound and went to the unit and found broken glass on the floor and inside the machine. I immediately contacted LG Customer Service and they refused to cover the damage under the manufacturers warranty and claimed it was our fault. LG claimed the damage was caused by how we used the machine but for the 41 days we had the machine it was probably used a dozen times with very typical clothing loads. LG arranged a local repair service center to come to assess the unit. After the technician looked at the machine for 2 minutes he somehow concluded that it was NOT a manufacturer defect and therefore the damage was customer responsibility. They suspiciously provided no evidence or reason for this conclusion. This spontaneously shattering glass has been cited before https://www.businesskorea.co.kr/news/articleView.html?idxno=119065. This article states that According to the Korea Consumer Agency spontaneous exploding glass is a phenomenon in which nickel sulfide which is introduced in tiny amounts during the production process of plate glass expands in volume after tempering or naturally breaks by small scratches during processing and product use. It is usually characterized by sudden breakage without any signs. You can also find Reddit threads on this issue as well: https://www.reddit.com/r/appliancerepair/comments/nx7obo/comment/imbidmb/ The LG Customer Service process is also very deceptive. Numerous LG representatives have told me that my case has been elevated to the highest level with the Presidential Liaison Team therefore the live representative that I speak to at their normal Customer Service number 800243-0000 cannot actually do anything with case. There is no way to directly speak with the Presidential team. The only contact I have received from this Presidential team were text messages stating that someone attempted to call us but no one answered. This is a not true as I have carefully paid attention to and answered every call that I have received since this incident occurred. Also I have never received a voicemail from the Presidential Team and the text messages are from a phone number that cannot be replied to. The outcome of not being able to contact us is that LG has closed the case. There is nothing more I can do now other than filing a complaint with the US Consumer Product Safety Commission and the Better Business Bureau. Report an unsafe consumer product to CPSC online at: www.SaferProducts.gov or call CPSCs toll-free hotline at: 800 638-2772. You can also file a complaint with the Better Business Burea at https://www.bbb.org/file-a-complaint.
Originally posted on lg.com

No, I do not recommend this product

Quality

Value

Odor in Washer Drum

Trudance 1/23/2025

Bought this 2 months ago. Washer drum still smells cloths come out smelling weird
Originally posted on lg.com

No, I do not recommend this product

DO NOT BUY DIRECTLY FROM LG

Kelly15 1/23/2025

The 4/5 stars is for the washer itself. We had a similar LG before and it lasted about 8 years. Worked well then started leaking. I think it shouldve lasted longer but nothing is built for longevity anymore. If I could give our experience ordering with LG negative stars I would. Since you cant walk into a store anymore and purchase appliances to take home that day they need to be ordered I assumed going directly to the source would be easier than a big box store. I was wrong. When I placed my order with LG I was given an IN HOME delivery date of 1/3. Not too bad well go a week without a washer and dryer. Lowes wouldve been a little faster but we were saving money going through LG. However LG subs out delivery to a third party and my appliances were delivered to their hub on 1/3. This company then sends an email for me to select my delivery date - first available? 1/20 I spent the whole day on the phone between LG and the delivery company trying to get an earlier delivery date. Or even to go pick up the appliances ourselves the hub was 15 minutes from our house. Then Im told management has 24-48 hours to approve any change to delivery and since theyre closed on Sundays that meant they had until Monday to let me know if I could pick the order up. If they denied it? That earliest delivery date kept getting pushed farther back. And on LGs end it said my in home delivery was complete LG - if this is your policy you need to state that. If you give a date for in home delivery that doesnt mean delivery to the hub and then were at the mercy of the hubs schedule. With broken machines every day counts. I ended up canceling my order with LG ordered through Lowes and got the machines delivered two days later.
Originally posted on lg.com

Yes, I recommend this product

Features

Quality

Value

Buyer Beware

Kristen87 1/20/2025

Have owned 3 LG washers 2 of this version and very disappointed. Both versions of this one started having issues right before the warranty was up. They sent someone to work on them and told fixed. One had to be replaced right around 3 months after the warranty was up. The second kept having issues after it was fixed and then needed replaced less than a year after the warranty was up. Do not buy They also get a smell even when you empty the drain thing on the bottom and clean that filter follow the manuals directions for cleaning the washer/tub and wipe it out and leave the door open.
Originally posted on lg.com

No, I do not recommend this product

Features

Quality

Value

Nice looking washer

Patocar 1/19/2025

Purchased this washer since I heard LGs are reliable. I was interested in the direct drive design as I thought it might be more reliable than the belt driven models. It washes fast but I wish the clothes werent twisted together after the spin cycle. Its also louder than I thought it would be. Our bedroom is above the laundry room and I can hear it running.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Great machine

Highstk 1/16/2025

Ive had this machine for 7 weeks. It washes very well is reasonably quiet and uses very little detergent. Im using about 3/4 of a tablespoon on most loads to keep the suds down. Initially there was a strong chemical smell but that has finally dissipated. I always leave the door and the detergent drawer open when the machine is not is use. It replaces a similar LG that was 12 years old and failing.
Originally posted on lg.com

Yes, I recommend this product

Washer/dryer paid for never arrived 60 days later.

Bravo4851 1/16/2025

I ordered a washer and dryer set online directly from LG on 11/8/2024 Model WM4000HWA and DLGX5501W. When the order was placed it stated The carrier will contact you between Mon Nov 18 and Wed Nov 20. My credit card was accepted and the funds were transferred on 11/12/24. I received a text message from LG on 11/8 acknowledging the order and assigning an order number with an Estimated delivery date of 11-18-2024. On 11/9/2024 I received the following text message: LG Electronics USA: Your LG order is ready to be shipped Its time to check your calendar. Estimated deliver date: 11-18-2024. On 11-14-24 I received the following text message: RXO: Were your LG Electronics delivery partner. Once your product arrives well contact you to arrange delivery. RXO never called me so I contacted them. They said they never received the washer dryer from LG. So I called LG Customer service who told me they had proof of delivery to RXO. I then called RXO back. They said they would conduct a dock search and would contact me within 24 to 48 hours. They even created an Issue Number to track the problem. After spending hours on the phone with LG Customer Service and RXO no one has fulfilled there promise of a response within 24 to 48 hours. It is now 1/16/2025 and I still do not have the washer dryer which I paid for. The LG website has a message center to contact the President of LG with a message which I did. I was sent a text message back by the Presidents Liaison who said they would research the case and update me. Two weeks after receiving a text message from this person I still have no definite information about when my washer and dryer will arrive. Over the years I have completed numerous online orders with many companies. I own an LG refrigerator and TV. But this experience with LG Electronics has been the absolute worst online order experience I have ever had. The lack of response and incompetence is unbelievable. I purchase LG products because of the good reviews on Consumer Reports but I would strongly caution anyone from ordering directly from LG.
Originally posted on lg.com

No, I do not recommend this product

More is less

Rocket AR 1/14/2025

This machine does every type of material cleaning you could possibly want. Large capacity less loads less water less electricity. And pretty quiet to boot
Originally posted on lg.com

Yes, I recommend this product

Features

Quality

Value

Love the smart diagnosis feature

Susan925 1/11/2025

We bought the WM4000 front load washer from the Best Buy Store. The washers functions are amazing its sensor based technology and the washer will determine how long it takes to wash a load based on how much is put into the tub and how dirty. Im very happy with this new washer.
Originally posted on lg.com

Yes, I recommend this product

One fault

Craziedog3 1/9/2025

Bought about 14 months ago. Only leaked out of the soap dispenser twice Reported the second leak on 12/26 and LG did honor the one year warranty because the first one was reported in September and they are sending me a new soap dispenser. When I get it maybe Ill update this review. I also dont know why I was sent this review request because this machine was definitely not free or discounted except for a small sale at the store. The dispenser as far as I know I havent been billed for.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Features

Quality

Value

Great features

Clarke 53 1/6/2025

Washer is excellent Wanted a large capacity to do 1 load of sheets and pillow cases. Great machine and capacity for Our space.
Originally posted on lg.com

Yes, I recommend this product

Quiet and efficient

JeffyB 1/4/2025

Efficient and quiet. Does a great job washing all kinds of items incl dog toys.
Originally posted on lg.com

Yes, I recommend this product

John Deurloo

Trina s 1/2/2025

I like it. It works great. It cleans good. It spin out good. It is great
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

washer is amazing.

MichaelWagner29 1/2/2025

I bought a washer and I did not remove the packaging bolts. The tech removed the bolts and now the washer runs like perfect.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Features

Quality

Value

Great economical washing machine

Alan PE 1/1/2025

Great washing machine and very economical on water and detergent use.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

It does a great job.

Mom27 12/31/2024

I love my machine Its quiet efficient. Its full size and the clothing comes out clean and unwrinkled
Originally posted on lg.com

Yes, I recommend this product

Poor installation or poor hoses and equipment

Buchbird 12/30/2024

We purchased our new washer dryer fro Costco. Following the installation we were very happy for approximately 4 weeks. Then water was all over the floor. It was 5 days after scheduling an LG repair person that we were informed that the repair would not be covered because it was an installation problem.
Originally posted on lg.com

No, I do not recommend this product

Incentivized Review

Best set of many

LH24 12/29/2024

I have had several different washer dryer sets this is the best set for use and cleaning of clothes.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Great product

Moondog05 12/29/2024

Have had our washer for over a month and absolutely love it We love the WiFi Feature and how quickly and efficiently it washes.
Originally posted on lg.com

Yes, I recommend this product

Amazing Washing Machine

Geno914 12/27/2024

I bought this washing machine to replace my previous LG washing machine that was ~15 years old but still working. The Consumer Reports review for this washing machine and the LG deal was too good to say no. Anyways Im extremely happy with this upgrade Its quieter more efficient by adjusting time based off load size also love how the machine updates my LG app and Alexa. No more constantly checking on progress or leaving clothes in the washing machine mold. Highly recommend
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Features

Quality

Value

Great features and quiet

Rosemary86 12/26/2024

I bought in April 2024 and so far very happy especially have 2 loads a day with bedridden husband.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Spend the extra on a better product

Soflochic 12/26/2024

Id give a 0 star if I could Washer is 14 months old and needs a new control panel. Cost of repair is $490. Almost what I paid for the washer. LG is all looks Spend the extra and get a better product I wish I did
Originally posted on lg.com

No, I do not recommend this product

Features

Quality

Value

Regret this purchase

Ambo73 12/23/2024

I did extensive research before purchasing and went with this model because of the great reviews. That was a mistake. I have had the washer for less than a month. The clothes are soaking wet at the end of the cycle. I have to run a separate spin cycle after every load and they are still too wet to put in the dryer. Often times there is standing water in the bottom of of tub. The unit was professionally installed less than a month ago so I do not believe it is an issue with the drain hose. I have followed all of the trouble shooting steps and the issue persists. I do like the app and some of the features but I regret not sticking with the brand I used to own.
Originally posted on lg.com

No, I do not recommend this product

Great features

Clemson864 12/21/2024

Brought the combo in July the best washer and dryer Ive ever purchased. So many awesome features
Originally posted on lg.com

Yes, I recommend this product

Good features

Rosemary86 12/15/2024

I bought this a little over 6 months ago and the signal didnt work all of a sudden. I didnt touch anything. I called in and they told me what to do. This also happened to my dryer I just bought the first week. I can I get booklets for my washer and dryer?
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Manufacturing Defect

PHur 12/15/2024

I bought it in June and it still does not work. I have purchased 4 LG appliances in the past 6 months. All are good except this one.
Originally posted on lg.com

No, I do not recommend this product

Features

Quality

Value

Excellent Washing Machine

Voipguy 12/14/2024

This washer is great. It is quieter than the one it replaced and the steam is an awesome feature.
Originally posted on lg.com

Yes, I recommend this product

LG washet

Me is Mike 12/11/2024

LG washer is the 2nd one I have owned and i would buy that brand again.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Works amazing

Simon Katz 12/10/2024

Im so happy with my washer and dryer They work fast and well
Originally posted on lg.com

Yes, I recommend this product

Features

Quality

Value

Great product

hon1 12/2/2024

Bought my new washer about 2 weeks ago and all is well so far. So much faster than my old washer which was also LG and served us well for many years. So hopefully same great experience with this one
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Easy to operate

peter71 12/1/2024

I have owned this washer for three weeks and Im very pleased with the quality of the machine. Its easy to operate and does a great job. Quiet does the job in less time than the old machine.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

DO NOT BUY LG

DAWBERS 11/27/2024

We owned this machine for less than one year. Within 2 months of using it / within 10 washes it started making a scraping noise. We immediately called support and after several minutes we were able to schedule a service appointment. The service is contracted out AE Factory Services who proceeded to reschedule the appointment three times 9/2310/810/15 and only notifying us the day of the appointment. So we stayed home for nothing. without diagnosis in the meantime they shipped us parts. When they finally showed up on 11/12 one service person arrived and stated that they thought it was a tub assembly issue. Which he stated was an extensive 2 man job to repair -- in his words the whole washer needs to be torn apart. I suggested to my husband because the machine is under warranty less than one year old with very little use I would prefer it be replaced. With that he has spent several hours on the phone speaking to several service people with no resolution. I WILL NOT BUY ANOTHER LG WASHER AND DRYER I also called home depot to see if they would help and they were not helpful whatsoever. They should stand behind their customers in my opinion. Today 11/27 they delivered a extremely large and heavy part to my home that my husband and I could barely get inside. My husbands last call was to escalate on 11/22 and we still have not heard back. DO NOT BUY LG
Originally posted on lg.com

No, I do not recommend this product

Features

Quality

Value

Great Washer

MEZPH 11/25/2024

Were very happy with our new LG washer Very quiet. I feel like my whites are even brighter too
Originally posted on lg.com

Yes, I recommend this product

Unpleasant lingering odor.

SPLM 11/24/2024

Was very excited to get this machine but the odor comi g from it is overpowering. Its like the machine is mildew scented in purpose. I sent back the first one got a different one and this one is also scented LG customer service said to run theTubClean cycle with Tide machine cleaner - 10 packets later nothing has changed. Considering sending this and the matching dryer back and getting another brand. My whole house smells like mildew and LG told me its a normal manufacturing odor.
Originally posted on lg.com

No, I do not recommend this product

Features

Quality

Value

Tracy Cox 11/19/2024

Looks like excellent kitchen laundry products. Do you carry dishwashers?
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Poor customer experience

elbo 11/18/2024

Not a godd start so far...delivery and commuication has been a abysmal from both LG and their delivery company. Multiple missed delivery dates very disaponting.
Originally posted on lg.com

No, I do not recommend this product

Solid Unit

FishChick 11/15/2024

I purchased the precursor to this unit 12 years ago and had great luck with it. I moved and purchased this unit which so far seems to be just as terrific
Originally posted on lg.com

Yes, I recommend this product

Great features

Cesarodrigo 11/12/2024

Excellent unit highly recommend install service was amazing
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

Cleans the clothes

REBuchanan 11/11/2024

I bought a new LG washer and dryer and it work better than my Whirlpool
Originally posted on lg.com

Yes, I recommend this product

Features

Quality

Value

Sorry company

Sha0000 11/11/2024

Im still waiting for service on my washer its been a week
Originally posted on lg.com

No, I do not recommend this product

Loud

BMill3 11/11/2024

Brand new and very noisy especially compared to the WM3700 it replaced. Loud water fill and really loud clunk when the water valve shuts. Hear it through out the house. Had a tech come out and he said it was loud. He called LG support to see if anything could be done. They told him over the phone that it was normal without even listening to it. So no help from LG support. It does clean well and is considerably faster then the old LG.
Originally posted on lg.com

No, I do not recommend this product

Dont expect delivery any time soon...

rez999 11/7/2024

Ordered this washer and choose the quickest delivery and installation date. It was slower than Home Depot but I decided I could wait an extra couple days. But then the day before the delivery they said they were overbooked and pushed me back 2 more days. Waited longer. The day of the delivery came and I heard nothing about a delivery window. I checked with the only number I had. No information. Called LG. They had no information and no phone number they could give me. They told me that if it wasnt delivered in 7-10 days then they could give me an inconvenience discount. Who can wait that long for a washer They had no way to get ahold of THEIR delivery company except by email. They could take my money but could not give me any information about how to get the washer. No other phone numbers. Not even a timeline of when I could expect to hear from someone. Canceled my order and now I get to wait 7-10 more days to get my money back. Worst customer service. Why sell a washer you cant deliver
Originally posted on lg.com

No, I do not recommend this product

Good machine: Awful installation

emp51 11/3/2024

Its a very nice washing machine. The delivery and installation was abysmal. 1- they left the shipping bolts in. 2. Scheduled a 2nd visit to finish and they didnt show up. No call nothing. Poor customer service. I had to pay someone to finish the free installation offered by lg.com.
Originally posted on lg.com

No, I do not recommend this product

Love my LG Washer

DCL52 11/2/2024

My new LG is incredible I love the notification on my phone and the ability to start the laundry load remotely. The spin cycle is great
Originally posted on lg.com

Yes, I recommend this product

Poor Control Panel Design

Sillik 10/31/2024

I love this washer. It has all the features I wanted. It is quiet and cleans well However there is what I consider a major design flaw. The control panel labels do not light up. I am having to use a flashlight to read them.
Originally posted on lg.com

Yes, I recommend this product

Incentivized Review

not yet hooked up

lian123 10/29/2024

I will tell you once the washer is hooked up and ready to be used
Originally posted on lg.com

No, I do not recommend this product

Features

Quality

Value

4.5 cu. ft. Ultra Large Capacity Front Load Washer - White

Interactive Tour

Fine appliance - horrible installation

Do not buy

If you care about your health dont buy this

New Acquisition

WARNING UNSAFE MACHINE

Odor in Washer Drum

DO NOT BUY DIRECTLY FROM LG

Buyer Beware

Nice looking washer

Great machine

Washer/dryer paid for never arrived 60 days later.

More is less

Love the smart diagnosis feature

One fault

Great features

Quiet and efficient

John Deurloo

washer is amazing.

Great economical washing machine

It does a great job.

Poor installation or poor hoses and equipment

Best set of many

Great product

Amazing Washing Machine

Great features and quiet

Spend the extra on a better product

Regret this purchase

Great features

Good features

Manufacturing Defect

Excellent Washing Machine

LG washet

Works amazing

Great product

Easy to operate

DO NOT BUY LG

Great Washer

Unpleasant lingering odor.

Poor customer experience

Solid Unit

Great features

Cleans the clothes

Sorry company

Loud

Dont expect delivery any time soon...

Good machine: Awful installation

Love my LG Washer

Poor Control Panel Design

not yet hooked up

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