Poor Quality and Support/Customer Service
Regret2021
10/8/2021
This product is extremely poor quality. It cracked with just over one month of routine usage. Despite having a 1 year parts and labor manufacturer warranty, GE has not stood behind this product. I have made three phone calls and been told each time that GE is not responsible for the manufacturer warranty of this GE-branded and manufactured product because it was purchased via another retailer. This leaves me, the consumer, completely stuck between a rock and hard place as that retailer (rightfully) points me back to GE for support on the manufacturer's warranty.
Originally posted on www.ge.com
No, I do not recommend this product
Appearance
Features
Performance
Quality
Value
pick something else
ejao
5/23/2021
Looks cheap, plastic looking and did not come with installation instructions or the screws
Originally posted on www.ge.com
No, I do not recommend this product
Appearance
Features
Quality
Value
Breaks with Normal Usage
djoyner4517
2/4/2021
Just like the other reviewer, found this trim kit breaks with regular usage. In the last 3-6 months I noticed the top of this trim kit had cracked on each side. Today when opening the microwave door the top of the kit came completely loose as well as the bottom, left hand side. Really disappointed as it's less than 2 years old and when it broke it damaged my cabinets so not only will I have to replace the kit, I will also have to pay for the cabinet repair. I have contacted GE and hope they will remedy this as there seems to be an issue with this product.
Originally posted on www.ge.com
No, I do not recommend this product
Appearance
Features
Performance
Quality
Value
